Refund Policy

1.1 How to Request a Refund

Users can request a refund by contacting our support team at [email protected]. Refund requests will be reviewed and processed within 3-5 business days.

2.1 General Policy

Refund requests must be submitted within 3 days of purchase. Numbers that have received any SMS messages are not eligible for refunds under any circumstances. This includes:

• Numbers rented by mistake
• Numbers with service issues
• Numbers with any form of usage

2.2 Service Issues

If you experience technical issues with a number, you must report them before the number receives any SMS messages. Once a number has received any messages, it becomes ineligible for a refund regardless of any technical issues.

2.3 Account Balance

Unused account balance may be eligible for a refund. However, any balance that has been partially used (including failed or cancelled transactions) is not eligible for a refund.

3.1 Processing Time

Approved refunds will be processed within 3-5 business days and will be issued to the original payment method used for the purchase.

3.2 Documentation

When requesting a refund, please provide:

• Your account email address
• The phone number(s) in question
• Reason for the refund request
• Proof of payment

4.1 Refund Method

Refunds will be issued to the original payment method used for the transaction. If a refund to the original method is not possible, alternative refund options will be offered.

5.1 Remaining Balance

Refunds are not provided for any remaining account balance unless there is a proven service failure.

5.2 Third-Party Acceptance

Using virtual numbers for third-party services is subject to their terms, and refunds are not provided if those services reject virtual numbers.